The effect of personal pronouns on users and the social role of conversational agents
作者:Qu, JH (Qu, Jianhong) [1] ; Zhou, RG (Zhou, Ronggang) [1] ; Chen, Z (Chen, Zhe) [1]
卷41期16
页3470-3486
DOI:10.1080/0144929X.2021.1999500
出版时间:DEC 10 2022
在线发表:NOV 2021
已索引2021-11-18
文献类型Article
摘要
There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted a 3 (CAs' personal pronoun) x 3 (users' personal pronoun) x 2 (participants'gender) mixed design. this study used mixed methods based on an experimental design, including ratings, forced choices and interviews, for mutual confirmation. The findings indicate that first, users prefer that CAs use second-person pronouns. Second, there is also turn-taking and convergence tendency between users and CAs in personal pronoun use. Third, there are gender differences in personal pronoun preferences and relationship positions toward CAs. These results can inform personalised voice interaction and humanlike design and help build closer relationships between users and CAs in future human-computer interactions.
作者关键词:Personal pronoun;conversational agent;social interaction;social role
作者信息
通讯作者地址
Chen, Zhe
(通讯作者)
Beihang Univ, Sch Econ & Management, Beijing, Peoples R China
地址
1 Beihang Univ, Sch Econ & Management, Beijing, Peoples R China
电子邮件地址zhechen@buaa.edu.cn
原文地址：
https://www.tandfonline.com/doi/full/10.1080/0144929X.2021.1999500
