APPLIED SOFT COMPUTING
DOI:
10.1016/j.asoc.2015.09.041
出版年:
FEB 2016
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摘要
The purpose of this paper is to propose a systematic method to solve knowledge management performance evaluation (KMPE) problems. This method includes an integrated evaluation process starting from the measurement to the output of KMPE and combines subjective and objective indicators together. Firstly, we established an index system, involving the process of knowledge management, the organizational knowledge structure, economic benefits and efficiency. And based on this index system, a synthetic evaluation method is presented, using triangular fuzzy number to measure indexes and facilitating the KMPE with a group support system (GSS). To know better of the proposed method, we have an example to illustrate. Finally, the empirical study conducted in this paper indicates that the evaluation method has strong practicability and operability. Besides, the evaluation is enabled by using a group support system: the more objective scoring can be achieved due to synchronic/asynchronous and anonymous participation; Decision-makers improve their efficiency by the clear demonstration analysis results. The systematic method of KMPE based on the index system is able to improve organizations' efficiency in performance evaluation process. (C) 2015 Elsevier B.V. All rights reserved.
作者信息
通讯作者地址: Wang, J (通讯作者)
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Beijing Univ Aeronaut & Astronaut, Sch Econ & Management, Beijing 100191, Peoples R China. |
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[ 1 ] Beijing Univ Aeronaut & Astronaut, Sch Econ & Management, Beijing 100191, Peoples R China |
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[ 2 ] Hong Kong Polytech Univ, Sch Accounting & Finance, Kowloon, Hong Kong, Peoples R China |
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[ 3 ] China Univ Petr, Sch Business Adm, Beijing 102249, Peoples R China |
电子邮件地址:king.wang@buaa.edu.cn
